Working Together to Safeguard Patients

The COVID-19 pandemic is providing unprecedented challenges for each of us – especially for healthcare workers on the front lines. In an effort to help cut through the plethora of coverage and information currently available on the coronavirus, we’ve gathered a collection of resources and insights to support healthcare organizations across the care continuum.

naviHealth remains committed to working alongside our client partners to safeguard patients and the seniors we serve – many of whom are at a higher risk when it comes to COVID-19. We want to thank each of you – including our own colleagues – for your continued commitment to serve and protect in the face of uncertainty.

This page will continue to evolve as we collect data and insights from the front lines.

Our Clinicians’ Perspective

In our never-ending quest to improve the lives of our patients so they can live more fulfilling lives, now more than ever our colleagues are taking the naviHealth mission to heart. With close to 1,000 committed clinicians in client markets across the country, naviHealth provides a unique perspective as we support our partners and monitor this crisis closely. Our clinical teams are going above and beyond during this pandemic. Below are just a few messages that we’ve received from our staff on the front lines. Be sure to check this section for more content as it develops.

I marvel at the ongoing evolution of the way our medical professionals are studying and treating COVID-19: from the trial medication management, to vaccine/titer development to changes in ventilator use. I find it all amazing.

Renice S., Pittsburgh/Western PA

There are so many unknowns. Take one day at a time. Appreciate all that life has to offer and do what is necessary to stay healthy and safe.

Eva T., Pittsburgh/Western PA

It has been astonishing to me just how important human connection is to our health and even survival. A little bit of empathy really does go a long way.

Erin W., Northeast Texas

I’m reminded today that it’s the simple things: short “window visits”, walking eight feet and seeing [a] mother smile are all worth more than we could imagine.

Stephanie A., Northeast Texas

Going Above and Beyond for Those Who Need it Most

On top of naviHealth’s continued commitment to providing our services on a day-to-day basis, more needs to be done for our most vulnerable patients to ensure they are being cared for during this difficult time. Our colleagues are stepping up to deliver an extra level of support that both patients, providers and community resources need including providing approved COVID-19 information, helping secure food and medication and much more. If you’d like to learn more about these services, please contact us.










naviHealth is proud to be one of the more than 1,000 private-sector organizations to form the COVID-19 Healthcare Coalition making a real impact in the fight for treatment and prevention. So far, the Coalition has delivered 675,000 masks to 60 locations, built a data-driven dashboard to help decision makers decide the safest way to re-open and advanced research in plasma treatments.

Read more about the work that the coalition is doing in the COVID-19 Healthcare Coalition members report: “Delivering Impact and Value.”

nH Insight COVID-19 Dashboard

The nH Insight COVID-19 Dashboard provides you with a snapshot of COVID activity including trends and case throughput at your organization. This Dashboard information is made available from a combination of proprietary, naviHealth-sourced data and public data compiled by Johns Hopkins University (the latter of which includes information from WHO, CDC and more).

More Information

Learn more about the nH Insight COVID-19 Dashboard below:

Training Options

The COVID-19 Dashboard will be covered at the end of nH Insight Dashboard training webinars.

Register below:

Please note: These webinars are strictly for current naviHealth clients only. If you are not currently a naviHealth client but would like to learn more, we’re more than happy to schedule a call. Please contact us and we will reach out.

The Meals on Wheels COVID-19 Response Fund was created to support the Meals on Wheels network during this pandemic. This fund will focus on both the near- and long-term needs of seniors and their communities who have been significantly impacted by COVID-19.

In partnership with Meals on Wheels, we encourage you to join us in donating to this fund to better help support the work that Meals on Wheels America is doing to help those less fortunate during this uncertain time. Please click on the link below to find out how you can get involved.


If you have any questions or require more detailed information, please contact your relationship manager or contact us. Thank you for doing your part to contain this virus.


Reimagining the Physician Role to Serve Seniors in the Wake of a Crisis

Featuring: Jay LaBine, MD | Jomy Mathew, MD | Thomas Buckingham

Hosted By: America’s Physician Groups

Watch Now


A story from the front lines in New Orleans

naviHealth Medical Director shares her uncut, unedited story that she witnessed on the COVID-19 front lines in a small community hospital in New Orleans.

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New face of nursing home visits

As the country attempts to reopen, nursing homes stay shuttered as health officials begin to reimagine what the new normal for long-term care facilities in a post-COVID world look like.

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When epidemic and pandemic collide: How isolation impacts seniors and outcomes

Long before COVID-19, loneliness played a significant role in patient outcomes for seniors. The impact of COVID-19 is being felt by all within the four doors of the facilities as seniors battle one of the many painful symptoms from the pandemic: loneliness.

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Leveraging telehealth and staying connected through COVID-19

Telehealth has seen a drastic increase in usage across the country, but there have been some growing pain for everyone involved. Learn how providers can replicate the in-person experience as well as what new information should be discussed during these visits.

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Trials and Triumphs: Finding hope during COVID-19

Dr. Kristofer Smith, naviHealth’s President of Home-Based Medical Care, shares his daily stories – uncut and untouched, as told from the front lines in the battle against COVID-19 in this series.

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Best practices for safeguarding patient care transitions during COVID-19

As providers continue to look to discharge their patients out of the acute setting as quickly and safely as possible, it’s more important than ever for health plans, providers and post-acute care centers to collaborate for the sake of their patients.

Learn More

Subscribe to naviHealth Essential Insights for timely COVID-19 and CMS news, including its impact on seniors and post-acute care.


Care Transitions Platform

Read how naviHealth’s existing functionality within our technology can help during this pandemic, both from an acute and post-acute standpoint.

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Client Communications

For All Clients

naviHealth is prepared to service you during these unprecedented times.

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For Skilled Nursing Partners

naviHealth seeks to reinforce CMS and CDC directives associated with COVID-19.

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For nH Discharge

In the ever-evolving COVID-19 pandemic, we want to extend our sincere gratitude and continued support.

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